Our Terms & Conditions

We operate on a 24-hour cancellation policy on all group and private sessions. Cancellations made after this time will be fully charged.

We know, sometimes things happen and you might have to cancel. Cancellations may be made on our online booking system at www.platinumpilates.ie on our App or by email, hello@platinumpilates.ie. We do not implement the cancellation policy on a case-by-case basis.

Health & Safety

All Platinum Pilates clients must be over 16 years of age to attend Reformer Pilates classes.

Please note, you must sign a full Health Questionnaire on your first visit to our studio.

You must disclose fully to Platinum Pilates if you have any health conditions and if your health changes during the course of your time at Platinum Pilates.

Class Pack Agreement Terms

All packs purchased have an expiry date and cannot be used once they have expired.

Intro offer - 1 month

5 pack - 2 months  

10/20/50  - 6 months

Partially used packages are non-refundable.

Clients cannot split or share packages.

Packages cannot be transferred to another client.

Clients can purchase a class for another client by adding them as a family member.

Clients cannot attend classes if booked under a different name this includes family members.

Platinum Pilates reserves the right to change the teacher where emergency cover is required. Packages are not sold with a guarantee of a specific teacher taking certain classes.

Where a refund is requested and granted, there is a €25 processing fee.

Refund requests made more than 2 weeks after the date of the sale will not be allowed.

Monthly Packages cannot be extended and credits cannot be used once expired.

We reserve the right to change teachers, times of classes & types of classes.

Platinum Membership Agreement Terms

Classes Per Month - 8/12 or 16 

This contract is for a minimum 3 month period on an automatic renewal basis.

No classes from the monthly pack can be carried over to the following month.

Any unused classes at the end of the month will be lost.

Please note that due to the detrimental effect of the high volume of late cancellations occurring in our business, i.e. less than 24 hours notice, we have had to adopt a stricter policy.

If you cancel within the 24 hour period, we will only be able to credit back your class for what we consider extenuating circumstances. This does not include illness/work/traffic reasons.

We will continue to be on hand to assist with true emergency cancellations or bookings made in error. If you wish to move from one class to another on the same day please call us and if we can facilitate this then we will.

If any direct debit is unpaid or returned or not honoured for whatever reason, a €25 processing fee will be added to your account.

If despite being notified about payments being missed, further payments are missed, we reserve the right to suspend or terminate your membership.